Have you built up enough ‘satisfaction-equity’ with your clients? Today’s video may be the most important cleaning industry tip and concept you’ll hear – especially if you’re striving for happiness in your business. And it’s all about complaints. Most of us in the cleaning industry deal with complaints from time to time, and let’s […]
How to Nurture Cleaning Business Clients (Part 1)
There’s one thing I think all of us in the cleaning business can relate to – The emotional roller-coaster of frustration when you lose a client for no apparent reason. One day you’re flying high with lots of great contracts, and the next, you’re despairing because a couple of clients decided to “try something else” and […]
Every cleaning business has challenges
What are your challenges? Finding clients, keeping clients happy, losing clients, managing staff, running the accounts, getting paid, making payroll… oh and did I mention marketing and managing social media? Most of the time, you the cleaning business owner, find a solution, create value, and move forward, happily and profitably. But some business challenges have […]
