Have you built up enough ‘satisfaction-equity’ with your clients? Today’s video may be the most important cleaning industry tip and concept you’ll hear – especially if you’re striving for happiness in your business.
And it’s all about complaints.
Most of us in the cleaning industry deal with complaints from time to time, and let’s be honest here, it’s never great to hear from a client that they’re not happy, or that somehow, our commercial cleaning, janitorial or maid service team have let them down.
But what if the conversation was all about feedback for your cleaning business?
Good old fashioned, honest, feedback….
Most people, particularly business owners, love feedback.
….So, what would happen to your cleaning business if you changed your perception? What would happen if you turned that complaint into what it it really is, which is ‘feedback’…?
Once you’ve had a chance to watch, I’d love to know if you’ve ever struggled with complaints in your cleaning business.
What specific change in your approach made the biggest impact?
C’mon over and let me know in the comments below.
That’s the great thing about the Cleaning Industry, you meet so many people who’ll join you for sections of the journey. It’s a relationship business, where happiness and business success comes from within. If you think well, you’ll do well..
Today’s quote: What seems to us as bitter trials are often blessings in disguise. Oscar Wilde
Lisa x
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